Complaints to Ofcom Fewer This Year
A majority of broadband and telephone complaints registered with Ofcom are related to broadband switching, wrongful sale of mobile and fixed line connections, unforeseen charges and silent calls. However, Ofcom has confirmed that the complaints have fallen over the past one year. Particularly, complaints related to broadband migrations and MAC codes have come down to almost half since May 2008.
The reason behind this fall in complaints may lie in issues arising from the economic downturn. With growing economic instability, fewer people are buying or renting new property, so fewer people are shifting to new locations. This means fewer cases of broad band providers and home phone migration, and thus fewer problems that arise from the switching process.
The latest edition of Ofcom’s Consumer Bulletin was released along with all this complaints data. The Bulletin outlines changes made by Ofcom during the past few months towards management of consumer issues.
Ofcom is responsible for bringing to book law-violating companies as well as addressing the problems in the telecoms industry that demand immediate redress. The numerous consumer advice guides published by Ofcom help people address issues related to broadband and telephones.
Ofcom admits broadband switching is still a nagging issue and therefore urged readers to visit their website ofcom.org.uk/media/features/pipmac, where an online version of its advice guide on Migration Authorisation Codes (MACs), released last year, is available to view.
